What the service covers
Initial triage and incident scoping
Establish what is known, what remains uncertain, affected business services and immediate priorities so response effort is focused on material risk.
Containment and recovery coordination
Develop containment actions that balance attacker disruption, evidence preservation and business continuity, with customer approval for consequential changes.
Endpoint, identity and log-based investigation support
Correlate available endpoint, authentication, network, email and cloud evidence to reconstruct attacker activity and identify potentially affected assets.
Ransomware and credential-compromise response
Coordinate containment of affected accounts, endpoints and services; investigate persistence and lateral movement; and sequence recovery actions to reduce reinfection or repeated compromise.
Evidence preservation and timeline development
Preserve relevant logs, endpoint artefacts and acquisition records where required, then correlate available evidence into a defensible incident timeline while maintaining handling records appropriate to the engagement.
Post-incident review and prioritized hardening recommendations
Document root causes, attack paths, control failures and prioritized improvements so the incident results in measurable security changes.
Who this service is designed for
- Organizations responding to suspected compromise
- Businesses preparing incident-response retainers before an emergency
- Teams recovering from ransomware or account takeover
- Organizations needing an independent technical investigation
Delivery approach
Understand
Activate the response channel, confirm incident leadership, business impact, affected systems and evidence sources.
Evaluate
Triage indicators, preserve critical evidence and identify containment options with explicit decision owners.
Implement
Investigate scope, coordinate eradication and support controlled recovery while documenting key facts and actions.
Measure
Deliver post-incident findings, lessons learned and a prioritized hardening plan; validate closure of critical actions where scoped.
Business outcomes
- Faster transition from uncertainty to a structured response
- Reduced risk of uncontrolled containment actions
- Clearer incident timeline and affected-scope understanding
- Actionable lessons to reduce recurrence
How this service fits your wider security program
Incident response should connect directly with SOC, endpoint security, identity, backup, vulnerability management and business continuity. Lessons from real incidents are high-value inputs for detection engineering and control improvement, provided they are captured and assigned to owners.
Frequently asked questions
What should we do before contacting an incident-response provider?
Preserve logs and affected systems where practical, avoid deleting evidence, record what has been observed and identify an executive and technical contact. If systems are actively being compromised, prioritize safety and business continuity while avoiding unnecessary changes that destroy evidence.
Should we immediately shut down affected systems?
Not always. Immediate shutdown can stop damage but can also destroy volatile evidence or disrupt critical services. The decision should consider the threat, business impact, available containment alternatives and evidence requirements.
Can you help with Microsoft 365 or identity compromise?
Identity incidents can be included when the required logs, administrative access and platform telemetry are available. Scope may include sign-in investigation, token/session review, mailbox rules, privilege changes and containment guidance.
What do we receive after the incident?
Deliverables depend on scope but can include an incident timeline, affected assets, evidence summary, root-cause analysis, actions taken, residual risks and a prioritized remediation plan.
Related services
Request Incident Response Assistance
Tell us about your environment, scope and objective. We will route the requirement to the appropriate Zyberon specialist.